New York Lawyers Success Blog

When is comes to customer service, Attorney RJon Robins says this is what lawyers should be doing in their solo law firms.

Use these 3 Lessons and apply them to your small law firm as follows:

1. Learn to Anticipate - pick a niche where you can do something often enough to be able to anticipate what your clients are thinking before they even realize they’re thinking it – if you try to do too many different practice areas you’re not going to be able to develop that level of expertise to be able to anticipate what people are thinking.

2. Create Systems that DEMONSTRATE Your Familiarity in Your Practice Area - Pay attention and be proactive to be able to tell clients what they’re thinking before they are even thinking it – create the systems and procedures to be able to respond to clients concerns and needs before they have them.

3. Install Systems to Update Clients on a Regular Basis – Update your clients as to the status of their case every month. If you need a sample form just contact RJon now.

Listen to the video now…

Attorney RJon Robins helps small law firms and solo lawyers market and manage their law practice.

NewYorkLawyersSuccess.com is affiliated with RJon Robins and HowToManageASmallLawFirm.com.